AI chatbots and automation in Iraq
Your staff spend the day answering the same WhatsApp and Messenger questions: the price, the opening hours, whether you deliver to their area. We set up a chatbot that replies in Arabic and English using only the information you approve, collects order or booking details, and passes anything unusual to a person on your team. Simple automations can also move form entries into sheets and alert the right staff member.
Customer questions
List the questions that arrive most on WhatsApp, Messenger or your site. We quote for a chatbot that handles them and hands the rest to your team.
An internal task
Describe a routine job your staff repeat by hand, such as copying orders into a sheet. We quote for automating that one job first.
Arabic in, Arabic out; English in, English out
Answers drawn only from information you have signed off
Chatbots beside websites, apps and marketing work
Websites and digital marketing for over a decade
Most requests we get fit one of these four. The quote names the channels and the tasks covered.
A chat window on your site that answers at any hour
Replies on messaging apps where the platform allows it
Form entries sent to sheets, with alerts to staff
Staff ask questions and get answers from your files
A chatbot that guesses does more harm than no chatbot. These seven behaviours are what we build and test before anyone outside your team uses it.
Your staff check each one with real messages.
We agree each stage with you by video call or WhatsApp, and the bot only reaches customers after your staff have signed it off.
A handful of real customers sees it first, not everyone at once.
We pick the one job that costs your staff the most time, for example delivery questions on WhatsApp, and name who on your side will own the bot.
Your team writes or confirms the answers to the most common questions, plus prices, areas and policies. The bot is only allowed to use this material.
We set up the bot on the agreed channel, add the hand-off rules and connect any sheet or system in scope, in Arabic and English.
Your staff send it the kinds of messages customers really write, including slang, typos and awkward cases. Wrong replies are fixed before launch.
The bot goes live for part of the traffic or certain hours first, with a staff member watching the chats and able to switch it off.
We read the logs with you, add answers for the questions it missed, and only then widen the hours, channels or tasks. The quote states what support continues.
Three patterns we hear from businesses, and where each one usually starts.
One list of questions, every day
Staff paste the same answer dozens of times.
Details copied by hand
Orders retyped from chat into a sheet.
Night messages go unanswered
The first reply comes after the shift starts.
Customer chats contain names, phone numbers and addresses. Before anything is built, the quote states which accounts are used, where the chats are stored and who can read them.
Service accounts are opened in your company’s name.
Channels
Your systems
AI service
Each service is quoted separately. Your chatbot quote covers only what you choose.
The bot can only repeat what you give it. Gather these, and what is missing becomes a short question in our reply.
No list yet? Forward us a day of typical messages and we will sort them.
Every sector has its own repeated question. These are typical first tasks, given as examples and not as a list of our clients in Iraq.
Clinics: booking and doctor hours
Restaurants: menu and order taking
Shops: stock and size questions
Schools: enrolment and fee enquiries
Real estate: answering new property leads
Travel: visa and package questions
Services: collecting quote details
HR: staff questions on leave and rules
A chatbot has two kinds of cost: the work to set it up, paid once, and the services it runs on, paid as long as it answers. Low-cost chatbot builders exist, but they often limit messages, show their own branding and handle Arabic poorly.
Three parts to look for in a quote:
Send a quote request and we separate the one-off work from the running fees for your case.
A site window plus a messaging app means two setups and two test rounds.
Writing orders into a sheet or booking tool adds setup and checks.
Usage fees grow with the number of chats the bot answers each month.
Platform and AI fees are shown apart from our own work in the quote.
Write to us on WhatsApp at +964 784 684 3068, or use the quote form. A rough count helps, for example: “We get about 200 messages a day, mostly asking about prices, delivery areas and opening hours.”
Ask to chat with a bot they have already set up. Then ask: does it answer only from our information, or can it make things up? How does a customer reach a person? Can we read every conversation? Where are the chats stored? What will we pay each month to keep it running, and who receives that bill? A provider who cannot answer these clearly is not ready to handle your customers.
Direct answers on dialect, WhatsApp, accuracy, data, monthly fees and hand-off.
We test it on the questions your customers actually send, including everyday Iraqi wording, and fix what it misreads. It replies in Modern Standard Arabic, and no bot reads every phrasing correctly.
Often, through the business messaging tools WhatsApp provides, within its rules and fees. We check your number and account type before quoting.
It is set to answer only from your approved information and to say it will check when it does not know. Staff review the logs, especially in the first weeks.
Your named staff and, while we support the bot, our team with limited access. The quote states where the chats are stored and for how long.
The AI service and any platform charge monthly by use, and you pay them directly. Ongoing monitoring by us is optional and quoted separately.
It can collect the name, phone, service and preferred time and send them to your team or a sheet. Writing directly into a booking system depends on that system.
Yes. Hand-off rules send the chat to a person with the history attached, so the customer does not repeat the question.
Yes. It answers routine questions at any hour and collects the details of anything else, so your staff find a clear list waiting in the morning.
A single task on one channel often takes a few weeks. Most of that time depends on how quickly the approved answers and access are ready.
If the system can share data with other tools, usually yes. We check what it allows during scoping, and the quote states the connection.
No, we have no office in Iraq. We work with you by video call, WhatsApp and email, and you test the bot from your own phone.
Articles from our blog on chatbots, automation and handling customer messages.
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